Key Responsibilities
- Provide first- and second-level technical support to customers
- Diagnose, troubleshoot, and resolve software and system issues
- Communicate clearly with customers via email, chat, or calls
- Document issues, resolutions, and workflows for knowledge base
- Escalate complex issues to engineering teams when required
- Ensure timely response and resolution according to SLAs
Requirements
- Experience in technical or software support roles
- Strong troubleshooting and problem-solving skills
- Fluent spoken and written English (mandatory)
- Arabic language skills (preferred)
- Ability to work independently in a remote environment
- Customer-focused mindset with strong communication skills
Apply for Support Engineer
If you have strong problem-solving skills, enjoy assisting customers, and are passionate about troubleshooting and delivering reliable technical support, we’d love to hear from you.
Apply Now
