FutexHelpdesk – Ticketing & Complaint Management System for Smarter Business Support

Centralized Ticket Management
Auto Assignment & Escalation Logic
Internal & External Complaint Types
SLA Enforcement & Escalation Timers
Multi-Channel Complaint Submission
Agent & Admin Dashboards
Reports & Analytics
Attachments & Audit Logs

Smart Ticketing & Complaint Management System

Setup

Easily configure your Helpdesk system with our intuitive setup module—define support teams, assign roles, customize ticket categories, and integrate communication channels to get your support operations up and running in no time.
Contact

Reach out to our support team for any assistance—whether it’s a technical issue, a setup question, or general inquiries, we're here to help you 24/7 through chat, email, or phone.
Teams

Organize your support staff into specialized teams for more efficient ticket resolution. Assign roles, set permissions, and track performance to ensure seamless collaboration and accountability across your Helpdesk operations.
Messaging

Stay connected with your customers through integrated messaging—handle inquiries via live chat, email, or social channels, all from a single unified platform for faster and more personalized support.

Helpdesk Modules

Setup

Contacts

Tickets

Teams

Messaging

Versions

General Helpdesk

A centralized support solution for managing customer queries, issues, and ticket workflows across any business type.

Retail Helpdesk

Optimize in-store and online support with ticket tracking, customer interaction logs, and seamless POS integration.

SMB Helpdesk

Smart, lightweight support tools for small and medium businesses to handle service requests and customer support.

Enterprise Helpdesk

Advanced support suite for large organizations with SLAs, analytics, workflows, and multi-department ticket routing.

Knowledgebase

We have a complete step by step guide to operate the Cloud REMS ERP. Please click here to view knowledgebase

Product Updates

Smart Dashboard – Business at a Glance

Visualize KPIs and core metrics in real-time with customizable dashboards tailored for smart business decisions.

CRM Integration – Connect with Customers

Seamlessly manage leads, follow-ups, and client communication with CRM tools built into FutexERP.

Procurement & Vendor Management – Smarter Sourcing

Automate purchase orders, manage suppliers, and control procurement cycles efficiently with FutexERP.