• Centralized Ticket Management
  • Auto Assignment & Escalation Logic
  • Internal & External Complaint Types
  • SLA Enforcement & Escalation Timers
  • Multi-Channel Complaint Submission
  • Agent & Admin Dashboards
  • Reports & Analytics
  • Attachments & Audit Logs

Smart Ticketing & Complaint Management System

  • Centralized Management
    Setup

    Easily configure your Helpdesk system with our intuitive setup module—define support teams, assign roles, customize ticket categories, and integrate communication channels to get your support operations up and running in no time.

  • Enhanced Communication
    Contact

    Reach out to our support team for any assistance—whether it’s a technical issue, a setup question, or general inquiries, we're here to help you 24/7 through chat, email, or phone.

  • Enhanced Communication
    Teams

    Organize your support staff into specialized teams for more efficient ticket resolution. Assign roles, set permissions, and track performance to ensure seamless collaboration and accountability across your Helpdesk operations.

  • Enhanced Communication
    Messaging

    Stay connected with your customers through integrated messaging—handle inquiries via live chat, email, or social channels, all from a single unified platform for faster and more personalized support.

Knowledgebase

We have a complete step by step guide to operate the Cloud REMS ERP. Please click here to view knowledgebase