Create, track, and manage customer support cases or tickets. Each case represents a customer issue or request, and it can be assigned to specific support agents for resolution.
This ensures timely and effective responses, leading to improved customer satisfaction.
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Ticketing System
Automatically assign or route support tickets to the appropriate support agents based on criteria like skills, workload, or expertise.
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Customer Self-service Portal
Web-based platform that allows customers to independently access information, perform tasks, and resolve issues related to a product or service without requiring direct assistance from customer support agents.
